Challenge
Buffalo Gastroenterology Associates needed to improve telephone communication with current and potential patients; create a feature-rich contact center with call reporting, call recording and call management applications to ensure proper staffing levels; establish a consolidated messaging system for email, voice and fax; improve workflow for teams; and implement a reliable telephone system with cutting-edge technology and a fast ROI.
Our Solution
AT technology’s solution was the Toshiba IPedge business telephone system, consisting of: one IPedge EC Communication Platform with 70 Toshiba IP5000 series IP telephones; Jabra headsets for contact center agents; Toshiba’s Call Manager unified communications solution; Toshiba Automatic Call Distribution (ACD) applications; the Unified Messaging system; and Enterprise Manager for simple, browser-based administration and remote management.
This robust system unifies communication for the entire practice. Toshiba’s IPedge met BGA’s requirements for an affordable, richly featured business telephone system that helped improve communication both internally and externally. Toshiba’s Call Manager provides patient information and allows patient service representatives to communicate instantly with medical secretaries and other staff for support while they are on calls. With Toshiba’s browser-based Enterprise Manager, the IT manager can remotely moderate and update all the IP telephones on the system quickly and easily.
Toshiba’s IPedge business telephone system exceeded BGA’s communications objectives, including greatly improving patient communication via its contact center.
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