Paddock Chevrolet

Dealership’s communication is zooming along, thanks to Toshiba system

Paddock Chevrolet
For more than 77 years, Paddock Chevrolet has been delivering quality Chevrolet vehicles to Western New York and beyond, serving customers with the largest selection of vehicles in the area.

Challenge
The team at Paddock Chevrolet needed to improve customer communication with existing and potential customers; create a feature-rich contact center with call reporting, call recording and call management applications; establish a consolidated messaging system for email, voice and fax; improve workflow for teams; and implement a reliable telephone system with cutting-edge technology and a fast ROI.

Our Solution
AT technology’s solution was the Toshiba IPedge business telephone system, consisting of: one IPedge EC system to cover four buildings across several city blocks; 100 Toshiba IP5000 series IP telephones; Plantronics headsets for contact center agents; Toshiba’s Call Manager unified communications solution; Toshiba Automatic Call Distribution (ACD) applications; the Unified Messaging system; and Enterprise Manager for simple, browser-based administration and remote management.

This robust system unifies communication for the entire operation. Toshiba’s IPedge met Paddock Chevrolet’s requirements for an affordable, richly featured business telephone system that helped improve communication both internally and externally. Toshiba’s Call Manager provides customer information and allows agents communicate instantly with team leaders and managers for support while they are on calls. With Toshiba’s browser-based Enterprise Manager, the IT manager can remotely moderate and update all the IP telephones on the system quickly and easily.

Toshiba’s IPedge business telephone system exceeded Paddock Chevrolet’s communications objectives, including greatly improving customer communication via its contact center, while delivery a savings of more than $20,000 per year by replacing a poorly performing hosted system.

Testimonial

Paddock Chevrolet is dedicated to its customers with the best service possible. Toshiba’s IPedge IP business telephone system has exceeded our expectations, helping us improve our customer communication with expanded contact center and unified communications capabilities, all with a cost savings of more than $20,000 per year

Jeff Payne
CFO,Paddock Chevrolet

See what our customers are saying about us

    
 
 
       Posted on Google  
   
   Christopher Schimschack 
 
 
 
 Trustindex verifies that the original source of the review is Google. Michael McGee stopped out to our dealership on 06/05/25 to assist with printer issues, helped me get my HP 8122E printer connected to my IPad so i can use AirPrint. Have tried troubleshooting myself for over a month and was very grateful that Michael was able to get me set up. Friendly and personable, thank you!
  
 
      Posted on Google  
   
   william cecere 
 
 
 
 Trustindex verifies that the original source of the review is Google. AT Technology Inc. is a wonderful company to work with.   Excellent communication all around.  We really appreciate the peace of mind they offer due to their knowledge, training, diligence, and commitment to their customers. We look forward to our continuing working relationship.
  
 
      Posted on Google  
   
   Chris Tirabassi 
 
 
 
 Trustindex verifies that the original source of the review is Google. William won the day by assisting me to load Adobe DC onto my desktop!  Efficient and successful first try!

Score another win...Teairro fixed my issue within minutes, the first time.  Thank you!
  
 
      Posted on Google  
   
   Rachel Suranyi 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful support and technicians from AT technology! They bring so much knowledge and support to our medical office.
  
 
      Posted on Google  
   
   Robert Laframboise 
 
 
 
 Trustindex verifies that the original source of the review is Google. Drew Dirienzo top notch. Dedicates himself to solving problems on the spot.
  
 
      Posted on Google  
   
   Kat K 
 
 
 
 Trustindex verifies that the original source of the review is Google. AT technology are great partners for IT. Kudos to Kosta, Drew, and Marc. I know whenever I have an issue, they are there to support and walk me through it.

Paddock Chevrolet

Testimonial

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