The right fit is the one that gives you the tools to increase productivity and efficiency and help you grow your business profitably while improving client support. Many cloud phone systems out there were designed for the small-office/home-office market and lack true business functionality. Zultys hosted solutions are built upon over a decade of delivering powerful enterprise-class communications capabilities to small, medium and large organizations throughout the world.
Servers installed in our state-of-the-art data centers are fully redundant with failure protection and are supervised around the clock. This ensures the high availability and reliability that your business demands. This service continuity protects the lifeline of your business by keeping you connected.
Whether you have 10 employees or 10,000, have a single location or 100 branch offices, we have the system and the experience to help you communicate better.
- Initial Cost Savings – No large upfront investment by purchasing an office telephone system.
- Ongoing Cost Savings – You pay only for services and features on a per-employee basis. Features can be easily added or removed as your business needs change.
- Mobility – Integrate smart phones with Zultys Mobile Communicator™ App, enabling mobile workers to access the same features of the office phone system, like total call control, office directory, IM, Presence, Visual Voice Mail and much more.
- Work Anywhere – When your office phone system is virtual, employees can work from home, remote offices, on the road, mobile phones, and even overseas – just as if they were in the office.
- Presence and IM – See whether employees are available, in a meeting or out of the office and exchange secure instant messages with colleagues to streamline communications.
- Enterprise Capabilities – For small businesses, unified communications and contact center functionality is often cost-prohibitive. Not so with Zultys’ powerful feature packages.
- Scalability – Virtual systems can expand and grow with your business as needed. You can easily add phones and services as your business expands, up to 10,000 users in multiple locations.
- Connect Multiple Locations – If you have multiple locations and want them tied together, or want a premise-based system in some locations and a cloud solution in others- it’s no problem. With Zultys, you get the exact same user experience whether in the cloud or on your premises.
- Easy Set-up and Admin – With Zultys Cloud Services, you can be up and running very quickly. Ongoing administration is simple with Zultys admin interface that enables user management, monitoring and making changes to your service at any time.
- Reliability – We maintain multiple redundant data centers supervised and maintained 24/7/365 so your communications infrastructure is protected.
Driving Business with Superior Customer Communications
Today’s car buyers are savvy. They go online to research brands and models and price-compare dealerships. So with this information literally at their fingertips, your customers call and visit your dealership more informed than ever before, so you need to be very well prepared. They often visit multiple dealerships, comparing feature and option and financing packages, so keeping in contact with them after they have left your dealership can be a challenge.
Even after the sale, retention and loyalty is based on the quality of customer satisfaction — in the service area and on the phone. With your phones constantly ringing, sales and service reps walking the lot, and the sounds of a busy dealership in the background, pages can be easily missed, calls misdirected or lost, and prolonged wait times are not acceptable to customers.
That’s where a Zultys Unified Communications system can make all the difference between winning a new customer, keeping existing customers and losing business to your competitors. Your communications system needs to connect customers to the right person immediately with seamless transfers and effective call routing. You have to be available, accessible and deliver the best customer service and follow up with the best tools available.
Accelerating Customer Connections
Zultys Unified Communications system ensures that your dealership is accessible to prospective buyers and established customers with these powerful features:
- Instantly provide customers routine information when they call, eliminating wait times, or route them immediately to the right department or individual.
- Ensure sales and service managers are always accessible, whether at their desks, on the lot, in the showroom, or even at home — enabling them to take calls whenever and wherever they are.
- Store and manage customer faxes, e-mails and voice mails in one place for easy retrieval.
- Integrate with Microsoft Outlook and automotive industry CRM systems such as Dealer Socket to manage customer interactions and increase retention.
- Measure your contact center productivity with pinpoint accuracy and make necessary adjustments in a timely manner.
- Keep prospects informed about vehicles they are interested in or contact customers with automated calls for service reminders.
- Every Customer Contact Counts
- Superb Communication Builds Customer Satisfaction, Loyalty and Retention
- Reduce Costs
Every Customer Contact Counts
We know that in the competitive automotive industry, every customer contact could mean a sale; and every dollar saved on your communications system can make a meaningful impact on your bottom line. Zultys VoIP systems integrate unified communications (UC) to offer automobile dealers more productivity enhancing and cost saving capabilities than ever before by merging voice, data, video, chat, presence and mobility applications onto a single network platform. Built using SIP open standards, the Zultys IP phone system seamlessly integrates with Microsoft Outlook and Automotive Dealer CRM systems such as Dealer Socket to streamline procedures, manage customer interactions and increase customer satisfaction
Superb Communication Builds Customer Satisfaction, Loyalty and Retention
The Zultys IP PBX comes equipped with all the advanced telephony features to improve customer communications.
- Incoming calls can be answered with an auto attendant/IVR system to provide a consistent corporate image and delivers routine information to customers with zero on-hold time.
- The auto attendant effectively routes callers to the appropriate individual or department eliminating misdirected calls.
- Custom greetings and music on hold can be made to convey directions, sales and promotions etc.
- Flexible call handling options allow for calls to automatically be forwarded to different departments depending on the caller ID of the call, time of day or the availability of a sales agent.
- With Zultys Mobile, sales and service managers are always accessible via their smart phones at their desks, on the lot, in the showroom, or even at home — enabling them to take calls whenever and wherever they are.
- Find me/Follow me; remote access to voice mail; email messages can notify you when a message is waiting in their inbox (voice, fax or email message).
- Integrate with Microsoft Outlook, click to send a voice mail message over e-mail, change phone settings, and retrieve voice mail messages.
- Call recording enables you to review conversations when discrepancies arise, and make sure your employees are offering a high level of customer service to callers.
Reduce IT and Operational costs
Utilizing and customizing your telephone system with unified communications enables you to differentiate your dealership to build loyalty and retention. When you connect with customers in a positive manner, they return for maintenance, service and repeat purchases. Your phone system plays a pivotal role in customers receiving responsive service. Voice over IP delivers a flexible, distributed network where costs to purchase and maintain have plummeted, saving precious IT and operational expenses. Previously, automobile dealerships had to purchase and connect various disparate systems and components. The Zultys IP PBX combines all these functionalities, reducing physical space to house these systems while eliminating capital investment and maintenance hassles with our virtual and hosted offerings. Got multiple dealerships or locations? One Zultys system can handle communications and streamline operations across multiple locations.
Improving Collaboration, Communication and Patient Care with Zultys Healthcare Systems
If there’s one industry under the national spotlight where there’s constant pressure for technology–to provide better patient care and responsiveness, improve processes, while cutting costs–it’s healthcare! Zultys IP Phone Systems with Unified Communications are changing the communication methodes of healthcare organizations – health plans, hospitals, medical practices and diagnostic centers. These organizations need to communicate and collaborate 24/7 whether in the facility, office, at home or on the move.
Save Time, Money and Even Lives With Zultys
Timely, reliable and secure communication of information is critical in healthcare. Any errors or delays in accurate information can directly influence a person’s life. Healthcare organizations and providers rely on Zultys for proven, cost-effective IP PBX and Unified Communications solutions to improve collaboration to satisfy patient care needs, resolve billing issues, streamline business processes, access patient information quickly and enable administrators, providers and staff to always be available – anytime, anywhere and everywhere!
- Deliver better patient care
- Ensure Secure Communications
- Reduce Costs
- Accessibility
- Instant Communications
- Never Miss Important Messages
- Productivity
- Fax Server
- Paging
- Improve Business Processes
- Compliance and Security
Deliver better patient care
Enhancing communications improves a patient’s experience with medical staff and promotes better collaboration between physicians and other healthcare providers, locally or across the country, resulting in better patient care.
Ensure Secure Communications
Failure to protect how private and sensitive patient information is shared places healthcare organizations at risk. Zultys IP PBX and associated endpoints provide security encryption standards to help mitigate risk and ensure regulatory compliance requirements are met.
Reduce Costs
A single VoIP solution can fulfill the communications requirements of an entire organization including smaller remote offices, satellite facilities, and mobile employees on a variety of devices including desk phones, desktop PCs, laptops and smart phones. One seamless IP network reduces long distance fees and eliminates the need for a separate phone system at each location. Zultys health care systems are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the system to grow as your facilities expand.
Improve Accessibility
With Zultys Healthcare systems,you can reach employee, doctor, or administrators within your organization by forwarding extensions to cell phones, home phones and make that forward conditional on time of day, day of week, even by caller ID. It can even ring on their extension and cell phone at the same time! ‘Presence’ provides you with notifications of meetings and monitors desktop activity so you always know when employees are available at their desk or station, busy or away from their station, busy or available, allowing healthcare employees to be more responsive to patient needs.
Instant Communications
Emergencies in healthcare happen all the time, and waiting to get a hold of a person is sometimes NOT an option. You can instant message anyone in the hospital, office or working remotely, EVEN if they are on their phone.
Never Miss Important Messages
Do your docs and administrators carry smart phones, tablets or other devices to get email? With unified messaging voice messages can reach your medical team wherever they are. Nursing staff can find and respond to important voice mails from physicians, patients, pharmacies, etc., very quickly on your computer, tablet or smart phone. They can access and listen to them right through their email interface, then save, forward or archive them for compliance reasons or validation at a later date.
More Productive Meetings and Collaboration
Providing outstanding patient care requires a team effort. Multiple party audio and video conferencing with MXconferencing delivers superb clarity and ease of implementation. With MXmeeting, our collaboration tool, you can instantly share your computer screen with others to review charts, work on documents and patient care plans, white board facility plans and highlight any chart. You can even record the session for later review, follow-up, archiving and compliance. MXmeeting incorporates high definition display enabling providers the greatest degree of granularity, detail and resolution available.
Fax Server
Healthcare organizations still heavily rely on faxes being sent between physicians, hospitals, health insurance companies and pharmacies. Our systems easily include the ability to fax from your desktop and receive faxes directly at your desktop to ensure patient privacy.
Powerful and Flexible Paging
Healthcare facilities need to be able to alert and advise different entities on an as needed basis. You can set this up to page in various zones, whether it be patient care floors or reaching specific medical teams or groups, even if they are working remotely.
Improve Business Processes
Interconnecting workflow systems with IP communications allows healthcare organizations to streamline procedures and move towards better organizational effectiveness.
Compliance and Security
Going through JCAHO or other certification or compliance? Need to have your conversations encrypted? Zultys Healthcare Systems feature Security (128 Bit AES) so you be assured that conversations and messages will not be compromised. Zultys Healthcare systems can easily save and store conversations to your laptop, desktop, server or archive them for many years to come.
Lowest Total Cost of Ownership and Fastest Return on Your Investment with Zultys
Businesses and consumers have a myriad of choices when selecting financial services and insurance options (medical, dental, auto, home etc.). Successful organizations, brokers and agents understand that integrating business communications onto a unified IP-based platform can deliver a tangible return on investment through increased customer satisfaction and retention. Organizations reap the rewards of faster response time, increased agent/broker accessibility, improvements in operational efficiency and overall reductions in operating costs.
Attract and Retain Customers with Collaborative Unified Communications
Effective handling of inbound calls to contact center queues, or routing to off-site agents, responding to broker/agent underwriting questions quickly, offering personalized customer service and responding to claims swiftly are all factors that affect attracting new and retaining existing customers in the financial services and insurance industries. Looking for innovative ways to grow their businesses, organizations are turning to cost-effective, feature-rich VoIP systems with Unified Communications (UC) from Zultys for the latest in voice, data, video, presence and mobility solutions. UC encourages collaboration across a distributed workplace – where employees, partners, brokers and agents are located everywhere – and offers everyone access to the same information to help generate revenue and increase productivity while reducing costs.
Deliver personalized responsiveness and service
Enhancing communications allows companies to put together customized solutions for personalizing service to aid in acquiring new customers and retaining existing customers. VoIP provides connectivity throughout the organization and can locate employees wherever they are by ringing their desk phone, mobile phone, home phone or ringing them all at once.
Streamline processes for greater business efficiency
Interconnecting workflow systems like claims processing applications with IP communications allows insurance organizations to streamline procedures and move towards better organizational effectiveness. For example, Zultys offers a built-in fax server allowing employees to send and receive faxes from anywhere, at anytime, without the need of a fax. This not only reduces the cost of paper, toner, ink, etc. it saves time.
Connect collaboratively across the organization
Increased customer expectations require on-site and virtual employees, agents and partners to have access to the same information, at anytime. For example, agents need access to carrier documents and fast turnaround on underwriting decisions. Claims adjustors need accident information from broker sales agents. UC facilitates collaboration of shared information and knowledge across departments to aid in decision-making, improve processes, enhance customer service and generate more revenue.
Communicate effectively across a distributed workforce
From sales agents who work remotely to call center employees in the main office, innovative tools to make it appear that all employees are under the same roof help to build a cohesive team, project a consistent company image and communicate better with customers. The Zultys IP PBX with Unified Communications comes with a robust set of voice, data and video communications capabilities including auto attendant, call routing, Find me/Follow me, voicemail to email, and instant messaging critical for a distributed workplace. For more effective training and to quickly disseminate information on topics like updated pricing, procedures, product offerings and customer services, Zultys web and audio/video conferencing offers greater efficiency and saves operating costs associated with travel time and expenses.
Reduce Costs
A Zultys VoIP business system requires less hardware at each location, includes more features/applications and fulfills the communications requirements of an entire organization including branch offices, remote and mobile workers. Wherever employees are located, they all have access to the same features as employees in the main headquarters. A distributed environment eliminates long distance fees, reduces office space and real estate fees and preserves investment in legacy systems.
Zultys IP PBX Increases Productivity and Accountability for Law Firms
Accessibility, cost containment and a high level of customer service are key attributes that new and existing clients expect from their law firm. Firms that understand the need to be more innovative in the way they do business are turning to Unified Communications for customized and collaborative solutions for working more efficiently, enhancing customer relationships and reducing operating costs.
Greater Accountability and Better Accessibility with Zultys
The legal industry is one of the most phone centric and communications intensive industries. Tracking calls — who called, and for how long, and to what case each of their clients are connected — is the only way legal firms can monetize their work and ensure that every second of the day has been accounted for and billed against a specific legal client or case. Ensuring staff availability at all times — regardless if the legal team member is working in the main office, remote office, at home or on the road – and effectively managing time sensitive calls and voice mails from everywhere, at anytime, is paramount to achieving superior client relations and enhanced productivity.
Integrating Systems for Advanced IP Applications
Zultys IP PBX and UC solutions support SIP open source industry standards making them compatible with various legal accounting systems. With over 100 features targeted at increasing productivity and efficiency, a Zultys VoIP business system with UC capabilities helps legal firms to speed the delivery of important documents to other legal teams or courts (IP faxing); record any conversation at will or automatically, and also archive it for many years to come and be able to search for any conversations by date, time, person and more (call recording, Call Detail Records); and provide better quality of service (IVR, after-hours Find me, Follow me, outgoing appointment reminder, incoming caller ID screen pops, web/video conferencing, call routing and more).
Enhance Client Relations
Effective communications leads to superior customer service and managing cases efficiently. The IP PBX’s robust feature set elevates call management by easily handling large volumes of calls, transferring calls between offices and to mobile phones using extension dialing and allowing attorneys to work remotely while appearing like they are in the office. Using UC Presence, Instant Messaging and Collaboration tools promotes better attorney accessibility with the ability to see which employees are on the phone or available to take a client call and to encourage employees to work as a team across multiple offices and time zones for meeting client needs.
Improve Business Processes
Integrating legal and business workflow systems with IP communications allows law firms to streamline communications, speed document delivery, eliminate errors/unnecessary expenses and move towards better organizational effectiveness and customer service. Zultys includes superb call reporting capabilities that allow attorneys to not only run reports that show the details for all the calls of the day, but to also assign account codes to phone call pertaining to specific cases, billable or non billable codes, and actually just about any type of data you could associate with a case or a client. Web conferencing and video conferencing applications are also ways legal firms are adopting technology for better efficiency and to reduce travel time and expenses for meetings.
Reduce Costs
One VoIP solution can fulfill the communications requirements of an entire organization including branch offices, remote and mobile workers. One seamless IP phone system network reduces the need for dedicated fax, phone and Internet connections at branch offices and also eliminates expensive long distance fees. Allowing attorneys and other support staff to work remotely reduces real estate footprint. Moving phones and voice mail boxes are easily self administered and help to reduce costs associated with hiring an outside service vendor. Lastly, Zultys solutions are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the VoIP system to grow in the future.
Zultys Provides Improved Processes, Client Services and Cost Reduction for Financial Firms
Regulatory, political, revenue/profitability, technology, competition, and public perception are prominent issues within the financial services industry. Financial services companies, comprised of banking, asset management and venture capital, are coming full circle about next generation solutions. Executives are realizing that just as it’s important to be innovative in the products and services they offer to clients, investment in innovating their communications network is necessary. A single, converged media IP network quickly yields measurable results in improved processes, personalized client services and reduced costs.
Achieving Business Agility With IP Technology
Using advanced IP technology to achieve business growth is a strategy worth investing time and money. Effective handling of inbound calls to a branch location or call center, responding quickly to client banking/financial investment questions and offering personalized customer service are important factors in attracting new contracts and retaining existing customers. The Zultys MX series of IP PBX with Unified Communications (UC) is a reliable, feature-rich phone system with built-in security that offers converged telephony, email, fax, presence, instant messaging (IM), mobility and video in a single appliance. UC fosters collaboration across an enterprise-wide, distributed workplace – where employees, bankers, tellers, financial planners, etc. are located everywhere – and offers everyone access to the same information to increase revenue and productivity while reducing costs.
- Enhance Client Relations
- Improve Business Processes
- Connect Collaboratively
- Communicate Effectively
- Reduce Costs
Deliver personalized responsiveness and service
Every client call is critical to success. Incoming calls answered via the auto attendant/IVR in a local branch or contact center all need to be handled efficiently and with great client care. One missed call can be a huge loss. Zultys voice and call management features easily route large volumes of calls, transfer calls between offices, to remote and mobile worker phones using 4-digit extension dialing and can also locate employees anywhere by ringing their desk phone, mobile, home phone or ringing them all at once. IVR is also popular and effectively used for speedy self-service information on account balances, payment dates, etc.
Streamline processes for greater business efficiency
Interconnecting financial and workflow systems with IP communications allows companies to streamline procedures, speed document delivery, eliminate errors/unnecessary expenses, access important information and move towards better organizational effectiveness. Example, workers embrace the time saving and efficiency of processing email and voice mail together.
Connect collaboratively across the organization
Increased customer expectations require on-site and virtual employees to have access to the same information, at anytime. UC facilitates productivity through collaboration and making it easier to conduct meetings, discuss topics and render faster decisions. Useful features like presence and secure chat eliminate the guessing game when trying to get time sensitive information from colleagues. “Find Me/Follow Me” rings multiple numbers at once, so no one is out of touch and Outlook integration lets employees forward, comment and archive voicemail and email.
Communicate effectively across a distributed workforce
From tellers to remote working investment managers to call center employees in the main office, UC offers innovative tools to project that employees are working cohesively in the same office location, help resolve issues, make quicker business decisions, create a consistent company image and communicate better with customers. The Zultys IP PBX with UC has rich voice, data and video capabilities including auto attendant, call routing, Find me/Follow me, voicemail to email, and instant messaging critical for a distributed workplace. For effective training and quick dissemination of information like daily interest and loan rates, procedures, product offerings and customer services, Zultys web and audio/video conferencing offers greater efficiency and saves operating costs associated with travel time and expenses.
Reduce Costs
VoIP business systems require less hardware at each location, include more features/applications and fulfill communications requirements of an entire organization including branch offices, remote and mobile workers. With UC, wherever employees are located, they all have access to the same features as employees in the main headquarters. Moving phones and voice mailboxes is easily to self-administer, this helps reduce costs associated with hiring an outside service vendor. A distributed environment reduces capital equipment costs, eliminates long distance costs, reduces office space and real estate costs, preserves investment in legacy systems and offers scalability, allowing the VoIP system to grow in the future.
Cha-ching! Customer Service Enhancing Capabilities Keep The Cash Registers Ringing
Retail has undergone a drastic transformation over the years. The industry’s evolution from brick and mortar stores to online retailers has made the marketplace highly competitive forcing retail establishments to focus on differentiation techniques for building brand loyalty to win over and keep customers. This increased competition has retailers across the globe modernizing their business strategies to include IP communications technology use to positively affect corporate image, customer service, business operations, employee productivity and costs.
Winning the Battle For Customers With UC
One of the most important tools for communicating internally with employees and externally with customers is the phone system. VoIP systems now integrate unified communications (UC) to offer retailers, of all sizes, more productivity enhancing and cost saving capabilities than ever before. UC effectively merges voice, data, video, chat, presence and mobility applications onto a single network platform and offers collaboration solutions to enhance the bottom line and customer service. From single storefronts to national chains, volume discounters, kiosks and online stores, retailers alike are turning to Zultys for affordable, innovative multi-site, contact center and UC/mobility solutions for attracting, servicing and retaining customers.
Improved communications using robust telephony/call center solutions
The Zultys IP PBX comes equipped with all the advanced telephony features to improve employee and customer communications including:
- Incoming calls answered with an auto attendant/IVR system projects a consistent corporate image and gets customers where they need to go, fast. This eliminates long hold times and misdirected calls and more. Custom greetings can be made for each retail location to convey directions, hours, information, sales and promotions. Calls can be programmed to reach a live person during the day while after-hour calls can be left in a specific voice mailbox. Effective call handling reduces frustration, which in turn enhances customer experience
- When integrated with Microsoft Outlook as well as retail management systems, accessing customer contact information and databases improves productivity, as does the ability to set up customized notifications on inventory or Point of Sale (POS) issues for greater productivity and better customer service.
- 4-digit network dialing saves time and money and improves communication across multiple locations
- Call pickup ensures calls are answered properly and allows retail stores to define pickup groups by grouping extension together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group
- Ensure accessibility with Find me/Follow me; remote access to voice mail; visual voice mail, text messaging and IM
- Integrate with Microsoft Outlook and send a voice mail message over e-mail, change phone settings, and retrieve voice mail messages with the click of a mouse
- When customer service issues and discrepancies arise, call recording helps ensure employees are offering a high level of customer service to callers
Exceptional customer service for building brand loyalty
Utilizing and customizing the IP PBX with UC let retailers distinctively differentiate their brand for customer loyalty. Customers remember and return for repeat purchases based on service that go above and beyond to make the experience rewarding. The phone system plays a pivotal role in customers receiving responsive service when calling, making inquires and placing orders. Calls into call centers, for example, can use customized scripts for upselling. Retailers need to leverage UC to aid in communication and help the customer get the answers they need to quickly capture the sale.
Presence, collaboration and mobility tools for increased employee productivity
UC improves staff performance instead of wasting time and increasing employee frustration with an outdated phone system. Incorporating and customizing collaboration tools into the business streamlines operations, saves employees time, motivates employees and fosters better customer service. Real-time collaborative tools make it easier for retailers to manage multiple stores, reach employees wherever they are, at anytime, and hold daily meetings and employee training sessions. Up-to-date information is stored and available to all areas of the business for quick decision-making and customer service like inventory, price checking, POS, etc.
- Web and audio conferencing reduces travel and connects employees with customers and colleagues, at anytime, from any location, for real-time problem resolution, customer service and better decision-making.
- Employees can move around the facility and stay in contact with customers using wireless DECT phones
- Employee safety is heightened with ability to use cordless and mobile phones when moving around the facility or in unsafe environment
- Find me/follow me makes employees reachable at all times
- Cordless phones eliminate overhead paging in larger retail stores
Reduced IT and operational costs
IP delivers a flexible, distributed network where costs to purchase and maintain have plummeted, saving precious IT and operational expenses. Previously, retailers had to purchase and connect separate voice mail, ACD, automated attendant systems in addition to the phone system. The Zultys MX series of IP PBXs combines all these functionalities, reducing physical space to house these systems while eliminating capital investment and maintenance hassles. Other cost savings include:
- One affordable IP PBX is perfect for a dispersed, mobile workforce
- One system can handle communications and streamline operations across multiple locations
- Long distance fees are eliminated
- Moves, adds and changes of IP phones can be done in-house; reducing outside IT service fees
- Costs associated with processing POS credit card transactions are reduced using IP vs. older analog network
- Cost to maintain and obtain parts for older equipment often exceeds the cost to invest in newer IP technology with more functionality
- Zultys solutions are affordable, integrate with legacy systems for investment preservation and are scalable, allowing the VoIP system to grow in the future
MXnetwork architecture
Zultys’ unique MXnetwork architecture allows multi-site businesses with branch offices across the country and around the world to seamlessly integrate into a single Unified Communications system. Every employee at every location may be contacted simply by dialing their extension number. Staff may seamlessly roam from office to office and always be accessible. Contact center agents may be located at any site, allowing staff resources to be utilized more efficiently and to provide “Follow the Sun” extended business hours for call centers.
Multi-site telephony
Zultys takes a fully distributed approach to multi-site telephony so as to ensure there is no single point of failure. The intelligence to make call routing decisions is shared across all systems with each location having a fully self-contained IP phone system complete with local voicemail, ACD, presence and instant messaging services that continue to operate even when IP connectivity to other locations is lost.
MX-SE, MX-E and MXvirtual IP phone systems
Multiple Zultys MX series of IP phone systems deployed as part of an MXnetwork provide unrivaled flexibility while remaining incredibly simple to deploy and manage. Customers can combine the on-premises MX-E or MX-SE and cloud-based MXvirtual in a hybrid solution to enable system redundancy and disaster prevention.
- Seamlessly connect Headquarters and Branch Offices into one Unified Communications solution
- No single point of failure; each location remains fully operational in the event of a WAN outage
- Users may roam between locations and continue to receive calls on their extension or phone number via advanced hot-desking
- Fully distributed call control ensures no single point of failure or need to rely on a centralized call management server
- Distributed voice mail system ensures calls may be handled by voice mail even when a remote location is unreachable
- Save money on internal and external call costs by routing calls over data network between locations
- It only takes a few minutes to activate a branch office phone system on a Zultys-based network
- Support offices ranging in size from 5 to 1,000 users
- Scale to 10,000 users across 128 locations
- Micro sites where only a small number of users are located can use individual IP handsets connected via the internet to Headquarters
- Manage all system configuration options from anywhere on your network, thereby greatly reducing total cost of ownership
- Inter-site calls are automatically compressed to ensure efficient use of available bandwidth
Don't Be Shy
Drop us a line anytime and one of our team members will be happy to help you
Subscribe To Receive Industry Updates
Sign up to receive updates, directly from us.
