Before we delve into why you might want to pick using an MSP service, we should go over what MSP stands for: Managed Service Provider. They are IT companies built to provide technology services for businesses of various size and industry types.

One of the main functions of an MSP is to provide 24/7 remote monitoring and management of your infrastructure. It allows for proactive/reactive management of your systems and in many cases can avoid downtime and productivity. In many instances, the MSP will know of an issue before the end user does.
Some benefits of partnering with an MSP.

  • Cost. The typical break-fix company will charge minimums for remote and onsite labor, drive time, etc. An MSP will typically maintain a typical fixed monthly cost.
  • Your network is monitored 365 days of the year 24/7.
  • Your systems are automatically configured with the latest high security and critical patches. Reports for compliance purposes can usually be provided.
  • Security software is bundled into the core MSP system. Continuing monitoring for threats and building automatic rules to clean and quarantine.
  • Regardless of the issue, the MSP will have dedicated staff with a wide spectrum of skill sets to help resolve your specific issue.
  • MSP’s typically have a Service Level Agreement (SLA) that outlines acknowledgment and response times.
  • MSP’s provide other services and partnerships that will you to have one vendor to help you manage your Infrastructure, Backups, Hosted Email, Security awareness programs and others.

Though an MSP will not be for every business, they provide many benefits when it is a fit. As your business grows, they help keep your technology up to date and can scale with you as your business grows. Instead of an IT department, they are more of a technology partner.

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